Privacy Policy
Last updated: October 2026
dyln is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our business phone platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and billing information necessary to provide our services.
Communication Data
Call logs, message content, voicemail recordings, and communication metadata necessary for service delivery and billing.
Usage Information
Platform usage patterns, feature utilization, and performance data to improve our services.
How We Use Your Information
- Provide and maintain our business phone services
- Process billing and payments for your account
- Send service updates and important communications
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal and regulatory requirements
Data Protection & Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for all communications
- Secure data centers with 24/7 monitoring
- Regular security audits and compliance assessments
- Strict access controls and employee training
- Automated backup and disaster recovery systems
Information Sharing
We do not sell or rent your personal information. We may share data only in these limited circumstances:
- With carrier partners necessary to provide phone services
- With payment processors for billing and subscription management
- When required by law or legal process
- To protect our rights, property, or safety
- With your explicit consent
Data Retention
We retain your information only as long as necessary:
- Account data: Until account closure plus 7 years for billing records
- Call logs: 12 months for operational purposes
- AI receptionist call summaries and transcripts: deleted after 90 days
- Voicemail recordings: Until deleted by user or account closure
- Usage analytics: 24 months in aggregated, non-identifiable form
Your Privacy Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Export your data in a portable format
- Opt out of marketing communications
- Lodge complaints with data protection authorities
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Mail: dyln Privacy Officer, [Company Address]
We will respond to privacy inquiries within 30 days of receipt.