Terms of Service

Effective Date: October 3, 2026 | Version 2026-10-03.v1

Operated by Grey Taurus LLC

1. Who We Are and Acceptance of Terms

dyln is a service operated by Grey Taurus LLC ("dyln", "we", "us"). These Terms of Service ("Terms") are a contract between Grey Taurus LLC and the business that creates the account ("Customer", "you"). By accessing or using the dyln services ("Service"), you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

dyln provides business phone and communications services, including phone number provisioning, call answering and forwarding, voicemail, SMS/MMS messaging, call transcription and summaries, analytics, AI-assisted call handling, and related features. Service tiers and the Business Credit Plan are described in these Terms and on getdyln.com/pricing.

3. Account Registration

3.1 Eligibility

• • You must be at least 18 years old or the age of majority in your jurisdiction.
• • You must have the legal authority to enter into this agreement for the business you register.
• • You must provide accurate, current, and complete information during registration and keep it up to date.

3.2 Account Security

• • You are responsible for the confidentiality of your account credentials and for activity under your account.
• • Notify us immediately of any unauthorized use of your account.
• • dyln is not liable for loss or damage arising from your failure to protect your account.

4. Service Plans and Billing

Current public plans are listed on /pricing before checkout: Essential ($197/mo) and Professional ($497/mo).

4.1 Plans

• • Current plans and prices are listed at getdyln.com/pricing before checkout. The checkout terms shown before payment are the source of truth for your selected plan, included usage, add-ons, and billing cadence.
• • Monthly billing occurs on your account anniversary date.
• • Usage charges, if any, are shown in your plan terms at checkout.
• • Plan changes, cancellations, and prorations are handled according to the active checkout or billing terms for your account.

4.2 Payment Terms

• • All fees are charged in USD and are non-refundable except as specifically stated in these Terms.
• • You authorize automatic recurring billing to your chosen payment method.
• • Failed payments may result in service suspension after 7 days.
• • A late fee of $10 may apply to accounts more than 30 days past due.
• • You must dispute a charge within 30 days, as described in Section 13.

4.3 Usage Limits and Overages

• • Plans include the usage allowances stated at checkout. Usage above an allowance is billed at the overage rate stated in your plan terms.
• • We provide usage alerts as your usage approaches plan limits.
• • Excessive or abusive usage may result in service limitations.

5. AI Features

dyln uses artificial intelligence to answer calls, transcribe, summarize, draft messages, and route requests. AI output can be incomplete or wrong. You configure your AI receptionist's instructions, business information, and escalation rules, and you are responsible for reviewing its output before relying on it. dyln is not designed to give medical, legal, financial, or emergency advice, and AI output is not a statement or commitment by dyln.

6. Not an Emergency Service

dyln is not a replacement for a traditional telephone line and does not support calls to 911 or other emergency services unless a feature explicitly says it does. Keep another way to reach emergency services, and tell your own users about this limitation.

7. Your Compliance Responsibilities and Acceptable Use

You are responsible for how you use the Service, including:

• • obtaining and documenting consent before calling or texting anyone, including under the Telephone Consumer Protection Act (TCPA) and carrier 10DLC rules, and complying with the CAN-SPAM Act for any email;
• • call-recording and transcription notice and consent laws in every location you call or receive calls from;
• • the content of your messages and your AI instructions; and
• • the accuracy of the business information you give us.

We may suspend sending, numbers, or features that we reasonably believe violate law, carrier rules, or these Terms.

7.1 Prohibited Uses

You agree not to use the Service for:

• • illegal activities or violation of applicable laws;
• • harassment, abuse, or threatening communications;
• • spam, robocalling, or unsolicited commercial communications;
• • fraud, phishing, or other deceptive practices; or
• • activities that could harm dyln's network or other users.

7.2 Enforcement

• • dyln may monitor usage patterns for compliance purposes.
• • Service may be suspended immediately for policy violations.
• • We reserve the right to terminate accounts for repeated or serious violations.

8. Phone Number Services

8.1 Number Provisioning

• • Phone numbers are leased, not owned, during active service.
• • Number availability is subject to carrier and regulatory restrictions, and we cannot guarantee specific number availability.
• • Setup times are typically minutes for new numbers and 1 to 3 business days for ported numbers.

8.2 Number Portability

• • You may port existing numbers to dyln (subject to carrier approval) and port numbers away from dyln upon termination.
• • Porting fees may apply as specified in current pricing.
• • We will assist with number portability during transition periods.

8.3 Number Retention

• • Numbers are retained during active service in good standing.
• • Numbers may be released 30 days after service termination.
• • We will make reasonable efforts to retain numbers during brief service interruptions.

9. Business Credit Plan Terms

9.1 Application Requirements

• • A valid Federal Tax ID (EIN) is required for approval.
• • The business must be active and in good standing, and must provide accurate information for verification.
• • dyln reserves the right to verify all submitted business information.

9.2 Payment Terms

• • Application fee: $79 (or a promotional rate with a valid promotional code).
• • Monthly service: the monthly price of your selected plan (see Section 4.1) plus any usage charges.
• • Application fees are non-refundable under all circumstances.
• • Monthly billing continues on the same terms as standard service plans.

9.3 Commitment Requirements

• • Minimum 90-day service commitment required.